Payment Terms
Payment
WEB SITE DESIGN: A non-refundable deposit of 50% of the total cost of the project is due upon commencement of the project. Another milestone, 25% of total cost of project, is due upon approval of web design, before site build commences. The final milestone, or the balance of 25% and any other costs, expenses or additional charges due to change orders, are due upon completion of work, before upload of web site files to client’s server. Files are uploaded to client’s server within 24 hours of receipt of payment.
GRAPHIC DESIGN: A non-refundable deposit of 50% of the total cost of the project is due upon start of work. The balance of 50% of total and any other costs, expenses or additonal charges due to change orders, are due upon completion, at the time the artwork is finalized and immediately prior to forwarding any files to client.
WEB COPYWRITING & PROOFREADING: A non-refundable deposit of 50% of the total cost of the project is due upon start of work. The balance of 50% of total and any other costs, expenses or charges as a result of change orders, are due upon completion of the project.
WEB CONSULTING: Full payment is due at time of consultation.
Accepted Forms of Payment
Pixelita Designs LLC accepts the following forms of payment:
- PayPal
- email address is sales@pixelita.com
- Personal Checks
- drawn on local (Houston, Texas) banks only; make all checks payable to Joni Mueller
- Business Checks
- drawn on U.S. banks only; make all checks payable to Joni Mueller
- Electronic Funds Transfers
- wire transfers and ACH transfers; initiating party to pay all service fees; please contact us for payment instructions
Non-Payment
Non-payment for any work performed will result in termination of contract, web site files will not be uploaded to client’s server and any payments made at start of work or during work will not be returned. If for any reason site files have been uploaded to client’s server, they will be removed. Pixelita Designs will retain ownership and copyright in all works created for and on behalf of the client for which payment has not been received.
There will be a $25.00 fee on all returned checks, plus any additional bank fees. Client assumes responsibility for all collection of legal fees necessitated by default or delay in payment.
Sales Tax
Pixelita Designs is required by state law to collect 8.75% sales tax on all goods and services provided to web design clients residing in Texas.
Deposits
All deposits for work are non-refundable. No exceptions.
Your Satisfaction Is Our Primary Goal
Pixelita Designs wants you to be happy with our services and design products. Please contact us at sales@pixelita.com to discuss any issues you may have with our work so that we may have an opportunity to make it right. While we don’t necessarily believe that the customer is always right — since most customers do not have experience in web design, web standards or graphic art — we do believe the customer is entitled to be as proud of their new web design or graphic artwork as we are. So let’s keep the lines of communication open! Remember:
We want to be happy, but we won’t be happy ’til we make you happy too!
