Civil Subpoena and Email Policies

Civil Subpoena Policy

Pixelita Designs LLC’s (hereafter “Pixelita”) Privacy Policy prohibits the release of customer or account information without express permission from the customer, except when required by law, to conform to the edicts of the law, or to comply with legal process properly served on Pixelita.

If you seek the identity or account information of a Pixelita customer in connection with a civil legal matter, you must mail (postal mail) Pixelita with a valid subpoena.

Submission of Subpoenas

Pixelita is located in Houston, Texas, and all civil subpoenas should be served at that location or mailed to:

Pixelita Designs LLC: Abuse Division
6601 Sylvan Road
Houston, TX 77023

Upon the receipt of a validly issued civil subpoena, Pixelita will promptly notify the customer whose information is sought via e-mail or U.S. mail. If the circumstances do not amount to an emergency, Pixelita will not immediately produce the customer information sought by the subpoena and will provide the customer an opportunity to move to quash the subpoena in court.

Fees for Subpoena Compliance

Pixelita will charge the person or entity submitting the civil subpoena for costs associated with subpoena compliance. Payment must be made within thirty (30) days from the date of receipt of the Pixelita invoice. Checks should be made out to Joni Mueller.

Pixelita’s subpoena compliance costs are as follows:

Research - $75.00/hour
Federal Express - Cost as Billed
Copies - $.50/page
Compact Discs - $10.00/per CD

Policies Regarding E-mail

Pixelita will not produce the content of e-mail, as the Electronic Communications Privacy Act, 18 U.S.C. § 2701 et seq., prohibits an electronic communications service provider from producing the contents of electronic communications, even pursuant to subpoena or court order, except in limited circumstances. Pixelita’s e-mail servers do not retain deleted or sent e-mail. However, deleted e-mail may be recoverable from back-up servers for a limited time.

Pixelita reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the Pixelita e-mail address is related to the pending litigation and the underlying subpoena.

Our Other Hosting Policy Documents

Please be sure to read our other hosting policy documents.

Updated May 10, 2008.