You Just Thought You Were Rid of Us!
After we build your web site, we don’t just dance away, like a slimy used car salesman. We stick around and offer all our design clients 30 days of free tech support on our unaltered files, up to 10 hours (a $750 value). But what happens when the clock runs out on that tech support? Never fear. You can purchase our time for anything you want, at a deep discount, using our Service Credits. But you can also purchase standard web site maintenance packages, in two flavors, and three time frames.
Backups are done incrementally on a weekly basis. This includes the SQL database if applicable (requires cPanel/hosting account access). Use our ticketing system to request a maintenance task from us.
Turnaround time on site updates is usually 48 hours, often sooner. Just ask us if you aren’t sure it’s something we can do. As we said, unless it’s graphic artwork (which is NOT covered by our maintenance plans), it’s a good bet we can do it for you.
All security upgrades are included in both of these packages. No matter when they occur, you are guaranteed that your web site will be kept up to date as new releases of your CMS are issued.
In addition to site backups and database and server maintenance, the Quarterly Package gets you 2.5 hours per month at our standard rate of $75/hour. That’s a total of 10 hours per quarter. Want a discount? Then sign up for our Annual package, which gets you a total of 42 hours per year (3.5 hours per month) for only $2700, a $450 savings! However, if you just want core upgrades, you can keep costs down by signing up for our Core Only package which keeps your WordPress up to date, with up to four upgrades in any 12-month period. (Calculated from the month you sign up for the package.) What could be easier or cheaper?
Caveat: Absolutely NO DESIGN or GRAPHIC ART work is included in maintenance services; site updates (content) and server and CMS maintenance only.
* 2.5 hours per month for a total of 10 hours per quarter. Additional hours are billed at our standard web design rate of $75/hour.
** 3.5 hours per month for a total of 42 hours per year. Additional hours are billed at our standard web design rate of $75/hour.
*** Core upgrades only up to 4 per year; no other services offered with this package.